Can I change the story or request a custom illustration?
For now, personalization is limited to your child’s name and a character created from their photo. These become part of the book you choose, while the story and the surrounding illustrations stay the same. We’re unable to rewrite the story or accommodate custom illustration requests at this time.
How long will it take to receive my book after placing an order?
Every story takes time to tell, especially when they're made just for your child. It often takes us 3-5 business days to print and prepare your book before shipping.
Once it's ready, delivery time will depend on the shipping method you choose:
Standard Shipping: 6 business days after printing
Express Shipping: 4–5 business days after printing
You'll be given a more accurate delivery estimate at checkout after entering your shipping address. Please note that during busy seasons like Black Friday or Christmas, your book may take longer than usual to arrive due to higher order volumes.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Please note that tracking systems can take up to 24 hours to show the latest updates, so don't worry if you don't see movement right away!
If you selected Standard Shipping, tracking may not be available in certain countries. If there's no tracking details in your shipping confirmation email, your order has been shipped using an untracked service.
Can I edit my order?
We understand that mistakes happen. Since every Foxetales book is made to order, production begins shortly after your order is placed. If you'd like to make a change, please contact us as soon as possible at hi@foxetales.com. We’ll check the status of your order, and if it hasn't entered production yet, we’ll do everything we can to help
