Refund policy

Every Foxetales book is personalized and crafted uniquely for each child with great care. We want you to be delighted with your purchase, and if something isn't right, we'll do our best to put it right.

Order Changes and Cancellations 

Our production team usually begins preparing your book shortly after payment is confirmed. If you need to make changes or cancel your order, please contact us before your book goes into production. Once your order has been sent to print, we are unfortunately unable to make any updates or cancellations, as every book is unique and made to order. 

If your plans change, please email us at hi@foxetales.com as soon as possible. We will check the status of your order and do our best to catch your request in time. 

• Edit your order: Please include your order number and the exact changes you'd like to make. 
• Cancel your order: Please include your order number and "Cancellation Request" in the subject line.

Lost Orders

If your package has not arrived within 30 days after the estimated delivery date, please let us know. We will work with the shipping provider to investigate what happened. If your package is confirmed as lost, you can choose between a full refund or a complimentary replacement.

Before contacting us about a lost order, please make sure you have checked the following:

• The shipping address provided is correct and complete.
• You have contacted your local post office or the shipping carrier to attempt to locate the order.
• The order is not marked as delivered by the shipping carrier.
• Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date).
• There are no recent updates from the shipping carrier in the tracking link.

Return Policy 

We currently do not accept returns or provide a return address as each order is personalized and made specifically for your child. 

Refund/ Replacement Eligibility

All Foxetales books and gifts are custom-made for each order. Each page is printed on demand, personalized with the names, details, and love you share. Because of this, we’re unable to accept returns or exchanges due to a change of mind, incorrect details provided during checkout, or personal preferences after your order has been delivered.

That said, we hope every book is a joy to receive and treasure. You’re always eligible for a replacement or refund if:

• Your book arrives damaged or defective
• There’s a printing or manufacturing issue
• The personalization is different from what you entered, due to our mistake

If you notice any issue, please reach out to us within 14 days of delivery. To help us assist you quickly, please include:

• Your order number (found in your confirmation email)
• A short description of the problem
• Clear photos showing any defect, damage, or other issues with your order

Our team will personally review your case and guide you through the next steps. In such cases, Foxetales will cover all shipping costs for returning and replacing your book.