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For now, Foxetales stories are available in English, but we’re working to bring them to readers around the world. Follow us on social media or sign up for our newsletter to know what’s coming next. 

Our books come in two square sizes: 8 × 8 inches and 11 × 11 inches. The smaller size is easy to tuck into a bag for stories away from home, while the larger one gives you more room to enjoy the illustrations together.

Our books are made for little readers aged 0–7, with stories to enjoy together long before they can read on their own. Seeing themselves in the pages makes storytime feel a little more personal, and gives them a keepsake of these early years to return to as they grow. Choose a story that feels right for your child, then settle in and make it part of your time together.

There’s something special about opening a book and recognizing the little person on the page. At Foxetales, your child’s name and a character created from their photo become part of the story. It’s an adventure that feels like theirs, and a keepsake of who they are right now.

Yes. We know that childhood is never a solo adventure. Some of our books can feature two personalized characters, so siblings, parents, or even a beloved pet can join in. And we’re working on bringing even more familiar faces into the story.

Absolutely. Inclusivity matters to us at Foxetales. Our books are designed to work for adoptive families, LGBTQ+ families, single parents, caregivers, and all the many ways families come together. You can also preview your book before ordering to make sure it’s the right fit.

It depends on the status of your order:

Before shipping: Contact us as soon as possible with your order number and the new delivery address. If your order is still being processed, we can update it for you. 

Already in production: Minor changes may still be possible. Contact our support team right away, and we’ll do our best to help.

After shipping: Unfortunately, we cannot change the address once your order has shipped. You may be able to redirect the package through the carrier’s tracking page or by contacting your local post office.

Unfortunately, once an order is placed and enters our system, we are unable to change the shipping method. For faster delivery, we recommend selecting Express Shipping at checkout.

We understand that mistakes happen. Since every Foxetales book is made to order, production begins shortly after your order is placed. If you'd like to make a change, please contact us as soon as possible at hi@foxetales.com. We’ll check the status of your order, and if it hasn't entered production yet, we’ll do everything we can to help

If something isn’t working as expected, try refreshing the page and checking that you’ve completed all the required details. You can also try another browser or device. If you’re still having trouble, email us at hi@foxetales.com with a brief description and a screenshot of the issue, without including any card details. We’ll help you take it from there.

It’s as easy as pie! You just need to browse through our wide selection of personalized books.

Once you’ve found the perfect book, click on the “Personalized my book” button and follow the prompts to customize your book with the desired name, character, and other personalization details.

After finalizing your choices, proceed to the checkout page to complete your order.

We suggest checking your Spam, Junk, or Promotions folders as confirmation emails can occasionally land there. If you paid with PayPal, Google Pay, or Apple Pay, the confirmation may have been sent to the email address linked to your payment account instead of the one you expected. It is also possible that the email was misspelled when entered into the order.

If you still can’t find your confirmation email, please contact us with your full name, order date, and the name of the person you’ve created books for. We will help track it down

Please contact us as soon as possible at hi@foxetales.com with your order number and the book you’d like to add. We’ll check the status of your order and let you know what’s possible. Since every book is made to order, you may need to place a separate order for the additional book.

For the best match, choose a clear, well-lit photo where your child’s face is easy to see. Avoid hats, sunglasses, filters, or heavy shadows that hide their features. If you’re choosing between a few favorites, go with the one that gives us the clearest view of their face.

You can easily create a Foxetales account with just your name and email address. Simply click here to get started. You can create an account before or after placing an order.

If you are creating your account after placing your order, please note that to see your order details, you will need to create your account using the same email address that you entered during checkout.

For now, we don’t offer the option to add a personal dedication. Your book will still feature your child’s name and a character created from their photo, with a little space for you to make it even more personal by writing your own message inside once it arrives.

For now, personalization is limited to your child’s name and a character created from their photo. These become part of the book you choose, while the story and the surrounding illustrations stay the same. We’re unable to rewrite the story or accommodate custom illustration requests at this time.

You can enter a name of up to 13 characters. If their full name is a little longer, a first name or a familiar nickname can make the story feel just as much theirs. Please check the name carefully before placing your order, as it will appear in the book as entered.

If your personalized character doesn’t look as expected, you can try regenerating it using the original photo or uploading a new one. For the best match, we recommend using a clear, well-lit photo where your child’s face is easy to see and isn’t covered by a hat, sunglasses, heavy shadows, or other distractions

We offer a range of payment methods, so you can choose whichever works best for you:

• Credit & Debit cards: Visa and MasterCard
• Digital wallets: Apple Pay, Google Pay and PayPal

All available payment options will be shown at checkout. Please ensure you have sufficient funds available to complete your payment successfully.

Here’s how to apply your promo code:

1. Add your items to the cart.
2. Enter your promo code in the discount field at checkout.
3. Click "Apply" and the discount will be reflected in your order total.

A few things to keep in mind:

• If your promo code is not working, it may have expired or may not be valid to the selected products. Please contact our customer support team, and we’ll be happy to assist. 
• To receive updates about our latest promotions, sign up for our newsletter or follow us on social media.

If your payment didn’t go through, it may be due to different reasons:

• Not enough available funds on your card.
• Incorrect card details, such as the card number, expiration date, or CVV.
• Bank restrictions that may prevent the transaction, particularly for international purchases.
• Your card limit has been reached.
• 3D Secure authentication was not completed during checkout.

Here’s what you can do:

• Double-check your card details and try again.
• Contact your bank to authorize the transaction.
• Try an alternative payment method.
• If you notice a "pending" charge after a declined payment, don't worry. It should be automatically reversed within 3-5 business days.

For orders shipped within the US: No customs fees apply, as your book is printed domestically.

For international orders: Depending on the destination country, your order may be subject to import fees, customs fees, or local taxes upon arrival. These charges are set by the local customs authorities and are the responsibility of the recipient. Foxetales does not control or collect these fees.

Please note that the customs clearance process may cause delays and affect the original delivery estimates.

We currently include a small shipping fee with each order. This helps us maintain the highest quality and sustainability standards without raising our book prices. Your shipping cost will be displayed clearly at checkout once you enter your delivery address.

Please note that the fee covers both packaging and handling as well as shipping.

Want to save on your order? Visit our page or subscribe to our newsletter for exclusive deals.

We are very sorry, but it is not possible to ship one order to multiple addresses. A separate order would need to be placed for each address you’d like to send your books to.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Please note that tracking systems can take up to 24 hours to show the latest updates, so don't worry if you don't see movement right away!

If you selected Standard Shipping, tracking may not be available in certain countries. If there's no tracking details in your shipping confirmation email, your order has been shipped using an untracked service.

Every story takes time to tell, especially when they're made just for your child. It often takes us 3-5 business days to print and prepare your book before shipping. 

Once it's ready, delivery time will depend on the shipping method you choose:

• Standard Shipping: 6 business days after printing
• Express Shipping: 4–5 business days after printing

You'll be given a more accurate delivery estimate at checkout after entering your shipping address. Please note that during busy seasons like Black Friday or Christmas, your book may take longer than usual to arrive due to higher order volumes.

The shipping cost will be based on the destination country. Shipping costs are shown up front during checkout, after entering in your delivery address.

We ship worldwide! Simply select your country from the dropdown menu when entering your shipping address at checkout. Available shipping options and estimated delivery times may vary depending on your destination.

Delivery handling depends on the shipping method and carrier chosen. Your parcel may be left in a secure location at your delivery address, or you may receive a notification card with instructions for collection.

If your estimated delivery date has passed and you have not received your parcel or a notification card, please log in to your account to review any available tracking information. Tracking updates will indicate the status of your shipment, including whether it is being held at your local post office.

If no tracking details are available—or if you selected standard delivery without tracking—please contact our support team for further assistance.

We make every effort to get your order to you on time, but occasional delays can happen. If your estimated delivery date has passed, please allow a few extra days for your order to arrive, especially during busy periods. 

If you haven’t received your order, please contact us within 10-15 days of the estimated delivery date with your order details, and we’ll be happy to check on it for you.

Don’t worry. Sometimes a carrier updates the tracking status to “Delivered” before the parcel actually reaches you. In the meantime, it’s worth checking:

• With other members of your household to see if they received it on your behalf.
• With nearby neighbors in case it was mistakenly delivered to them.
• With your local post office for additional delivery information.

If your package still hasn’t turned up, please get in touch and we’ll help you look into what happened.

Yes, you can add a gift note to make it extra personal. If you’re sending your book as a gift, we’ll send the gift receipt to the email address you provided at checkout. You can then print it yourself.